Here’s how we approach each project install to leave no detail unnoticed
Key Takeaways
- SouthPark Interiors places a strong emphasis on installation standards to ensure our designs are brought to life.
- We implement a thorough and detailed process before, during, and after an installation.
- This blog gives you a behind-the-scenes look at how we approach the installation phase and ensure the highest client satisfaction.
SouthPark Interiors has spent years refining and perfecting our installation process. We emphasize this process for many reasons, from maintaining design integrity to setting our properties up for success after we depart.
Here’s a closer look at our standards of excellence and how we ensure a successful installation from start to finish.
SPI’s High Standards
SouthPark Interiors has a high standard of design and detail, and those standards translate into our design implementation process. A bulletproof process ensures that property managers have everything they need after we perform the initial installation. It also allows us to install designs that align with the client’s expectations and mirror the designer’s vision.
Pre-Arrival Prep
SouthPark Interiors begins with an internal review of all the logistical elements to prepare our team for delivery. This review process includes:
- Confirming with the site that it’s ready for our design installation and that construction or any renovations are complete.
- Determining with the client if we will need permits for installation or parking.
- Verify the site and warehouse contact information, including arrival times.
- Pre-printing all of the necessary materials, layouts, and liability release forms.
- Planning the precise placements for all of the artwork, including marking hanging heights on the layouts.
We compare this process to figuring out where each puzzle piece goes before connecting them all together. This allows us to start installing our design without the guesswork, turning our on-site efforts into a more efficient process.
On-Site Prep
Our on-site preparation starts with our essential toolbox. This toolbox contains necessities that we regularly need during an install, including:
- Copies of the design boards for the client or on-site manager
- A list of elements that go into the design of each space
- Floor plans of the space
- Essential items like box cutters, drills, etc
We introduce ourselves and make sure you know we’re available for questions. Our clients will have an on-site point of contact to go to with questions, concerns, or other information.
We will walk the site to review any remaining construction items and take photos of any potentially damaged furniture or fixtures. This gives us the documentation we need to replace items and also allows us to adjust our design strategy if needed.
The Install
During the installation, we let our installers do their best work. We will be there to oversee the entire installation process and ensure the final results match up with the designers’ ideas.
We’ve implemented robust hiring and vetting processes for our installers. Each person on our team undergoes substantial training and skills assessments. We’re not only looking for attention to detail but also adherence to safety.
While our team is turning design boards into reality, we will be there with problem-solving as our primary focus. We aim to provide 360 degrees of support so that we can address issues when they occur and avoid potential delays to our installation timeline. This level of oversight keeps our projects moving forward at a practicable pace with desirable outcomes.
Before Leaving the Site
Before we end our site visit, we conduct a final walkthrough with the client to review any concerns and align our vision boards with the installation. This gives the client an opportunity to voice their questions and gain clarification about our work.
Seeing our vision brought to life together with the client also opens the door for discussions on what else might enhance the space. This could be additional artwork, statues, furniture, light fixtures, or decorative elements that will need approval for purchase.
During the final walkthrough, we’ll make notes on the floor plan layout of damaged items that we have replaced. In some cases, items may become damaged during shipping or when moving them through the space. We will have the client sign the liability release form and decide how these items will be replaced.
Most importantly, we aim to leave every location better than we found it. This requires a thorough site cleaning, ensuring all areas are left spotless. We handle the removal of trash, old fixtures and furnishings, leftover construction materials, and any supplies our team uses. For items that are still in usable condition, we take care to responsibly dispose of them.
With a finished space that’s free of debris, we take photos for documentation and social media. We share these photos with the site owner so they can more easily maintain the appearance of the space. They can also use these photos in their own marketing materials.
We will send a follow-up email to each client confirming we’ve completed the installation. This email will also include any pending items, such as those we’re replacing due to damage or not arriving on time.
Why So Much Attention to Detail?
Details are what make every design unique. They bring a space to life. It’s this process that makes what we do so special, along with our visions that infuse each space with character.
You won’t find two identical designs from SouthPark Interiors. However, you can expect the same high standards of excellence in every installation, ensuring you get the most benefit and biggest value from your investment.